Privacy policy
Privacy Policy – Novyska
Last updated: 21 October 2026
This Privacy Policy describes how Novyska (“we”, “us”, “our”) collects, uses and protects personal data when you visit our website novyska.com, place an order or use our services (collectively, the “Services”).
Updates to this policy
We may periodically update this policy to reflect changes in our services, legal obligations or business practices. The latest version will always be available on this page with an updated date.
What data we collect
Data provided by you
We collect personal data that you voluntarily provide, including:
- Contact details (first name and surname, address, email, telephone number)
- Order and payment details (invoice, delivery address, confirmation)
- Account details (if applicable)
- Communications with customer service
Data collected automatically
We collect technical data automatically when you use our website, such as your IP address, browser type, device type, pages visited and interactions — often using cookies and similar technologies.
Data from third parties
We may receive additional data from trusted partners (e.g. payment providers, courier companies, service providers) to fulfil orders and provide services.
Purpose of data processing
We process data only when it is necessary and lawful, in particular for:
- Order fulfilment and customer service
- Communicating about your order
- Improving our website and services
- Fulfilling legal obligations (e.g. tax documentation)
- Preventing fraud and abuse
- With your consent – sending information and marketing materials
Lawful Bases and UK Customers
Where UK data protection law applies, we process personal data in accordance with the UK GDPR and the Data Protection Act 2018, as amended.
- Contract: We use order, contact and delivery details to take steps you request before purchase, fulfil your order and provide related customer service. Without the information needed to fulfil an order, we may be unable to provide it.
- Legal obligation: We retain and use records where required by tax, accounting or other applicable law.
- Legitimate interests: We use necessary information to protect the security of our services and prevent fraud, while considering your rights and interests.
- Consent: Where required, we rely on your consent for marketing communications and non-essential analytics or advertising cookies. You can withdraw consent at any time without affecting the lawfulness of earlier processing.
Cookies
We use cookies and similar technologies to provide website functionality, improve performance and – with consent – for analytics and marketing.
You can manage cookies in your browser settings. Disabling them may affect the functioning of the website.
Sharing data
We share personal data only when necessary to provide services or required by law. This includes:
- Payment providers
- Logistics partners
- IT and hosting service providers
- Government authorities (when required by law)
We do not sell or rent personal data to third parties.
External websites
Our website may contain links to other websites. We are not responsible for their content or privacy policies. Please review their policies separately.
Children’s privacy
Our services are not intended for people under 18 years of age. We do not knowingly collect data from minors.
Data security and storage
We use appropriate technical and organisational measures to protect data against unauthorised access, loss or misuse.
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, unless the law requires longer retention.
Your rights
Depending on where you live, you may have the right to:
- Access, correct or delete your data
- Restrict or object to processing
- Data portability
- Withdraw consent (if the data was processed with consent)
- Lodge a complaint with your local data protection authority
To exercise these rights, write to us at: hello@novyska.com. We may ask you to verify your identity to protect the data.
Your UK Rights and Complaints
UK customers may exercise the applicable rights listed above by emailing hello@novyska.com. You may object to processing based on legitimate interests and may object to direct marketing at any time. You can unsubscribe from marketing using the link in our emails or by contacting us. We normally respond to rights requests within one month, subject to any extension or adjustment permitted by law.
You can raise a data protection complaint by emailing hello@novyska.com. We will acknowledge your complaint within 30 days, investigate without undue delay, keep you informed and explain the outcome. You may also complain to the Information Commissioner’s Office (ICO).
International Transfers
Our service providers may process personal data outside your country, including outside the United Kingdom or the European Economic Area. Transfers outside the UK or EEA must meet the safeguards required by the data protection law governing that transfer. These may include an applicable adequacy decision or appropriate contractual safeguards. Contact hello@novyska.com for information on the applicable safeguards and how to obtain a copy.
Contact details
Store name: Novyska
Address: Słowicza 52, 02-170 Warszawa, Poland
Email: hello@novyska.com
Telephone: +48 732 145 776
Contact form: Click here
Customer Service Hours: Monday–Friday, 09:00 – 17:00 CEST
We usually respond to emails within 1–2 working days.