Shipping policy

Shipping Policy – Novyska

Last updated: 21 October 2026

At Novyska, we are committed to providing a transparent, dependable and reliable shipping service. This policy explains how and when your order is processed and delivered.

Delivery area

This policy applies to orders with a delivery address in the United Kingdom.

Order processing and delivery time

The estimated delivery time applies to working days (Monday–Friday), excluding public holidays in Poland and the United Kingdom.

Processing cut-off time: 17:00 CEST. Orders placed after this time are processed on the next working day.
Order processing time: 1–2 working days (Monday–Friday)
Delivery time (transit): 2–6 working days (Monday–Friday)
Total estimated delivery time: 3–8 working days

The total delivery time includes both order processing and transit.

Delivery method

Products are sent to the delivery address provided when placing the order.

Courier companies

We work with trusted logistics partners selected according to the destination and availability.

Parcel tracking

Once the parcel has been dispatched, you will receive an email with a tracking link.

You can also check the status of your parcel on the Order Tracking page.

Delivery costs

Free delivery: We offer free shipping on all orders to the United Kingdom. No minimum order is required.

Delivery problems

In rare cases, delays or other delivery problems may occur. If your parcel has been delayed, damaged or lost, contact our support team. We will investigate the matter and help find a fair solution in accordance with our Returns Policy.