Terms of service
Terms and Conditions – Novyska
Last updated: 21 October 2026
These Terms and Conditions apply to the use of the website novyska.com and all products and services offered by Novyska.
Introduction
The website is managed by Novyska. Throughout these terms and conditions, the terms “we”, “us” and “our” refer to Novyska.
By visiting our website or placing an order, you accept these terms and conditions and the other related policies indicated on the website.
These terms and conditions apply to all website users – both visitors and customers. If you do not agree with any of their provisions, please do not use our website or services.
1. Use of the Website
By using this website, you confirm that you are of legal age or have the consent of a legal guardian.
Our products and services must not be used in an unlawful, abusive or unauthorised manner.
2. General terms
We reserve the right to refuse or terminate services at any time for legal reasons, suspected fraud or a breach of these terms and conditions.
You understand that certain data (except payment information) may be transmitted unencrypted over various networks. Payment data is always handled securely.
3. Accuracy of information
We endeavour to ensure that all information on the website is accurate and up to date, but we cannot guarantee its completeness or that it is free from errors.
The content is for information purposes and does not constitute a binding offer, unless expressly stated otherwise.
4. Changes to products and prices
Product availability and prices may change. Changes do not affect orders already confirmed.
We reserve the right to modify or discontinue services, provided that this does not affect existing agreements.
5. Products and availability
Some products may be available exclusively online and in limited quantities.
Returns and refunds are handled in accordance with our Returns and Refunds Policy.
Ordering and Payment
The ordering language is English. Select your goods, choose any options, add them to your basket and enter your delivery and payment details at checkout. You can review the goods, quantities, address and total price and correct errors before placing your order. Submitting the order with an obligation to pay requires payment of the amount displayed. Available payment methods are shown at checkout. We send an order confirmation by email.
Prices are displayed in pounds sterling (GBP) and include applicable taxes. Standard delivery to the United Kingdom is free, with no minimum order. Delivery estimates are explained in our Shipping Policy. You can save or print these terms for your records.
6. Billing and account details
We reserve the right to refuse or cancel orders if we suspect incorrect information, fraud or abuse.
You undertake to provide true, complete and up-to-date information when placing orders or creating an account.
7. Third-party tools
We may provide access to third-party tools and services. You use them at your own risk and in accordance with those third parties’ terms and conditions.
8. External links
Our website may contain links to other websites. We are not responsible for their content or privacy policies.
9. User comments and submissions
By submitting comments, suggestions or opinions, you grant us a non-exclusive licence to use them for operational or marketing purposes.
Content that is unlawful, misleading, offensive or infringes third-party rights will be removed.
10. Personal data
We process personal data in accordance with our Privacy Policy.
11. Errors and omissions
We reserve the right to correct obvious errors or omissions and to update information as necessary.
12. Prohibited activities
- Unlawful or unauthorised activities
- Infringing the rights of others
- Distributing malware, spam, etc.
- Activities that disrupt the functioning of the website
13. Limitation of liability
We endeavour to ensure that the website operates smoothly and securely, but we cannot guarantee its uninterrupted operation.
Nothing in these terms excludes or limits liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited. Your statutory rights as a consumer, including rights relating to faulty or misdescribed goods, are not affected.
14. Responsibility
Each party remains responsible for its obligations under the contract and applicable law. Consumers are not responsible for losses caused by our own breach of contract, negligence or failure to comply with the law.
15. Invalidity of provisions
If any provision of these terms and conditions is found to be invalid, the remaining provisions remain in force.
16. Termination
These terms and conditions apply throughout your use of our website or services. We may terminate access to the website in the event of a breach of the rules.
17. Entire agreement
These terms and conditions, together with the other policies, constitute the entire agreement between you and Novyska.
18. Governing law
These terms and conditions are governed by the law of the Republic of Poland. If you are a consumer habitually resident in the United Kingdom, this choice of law does not deprive you of the mandatory consumer protections applicable in the part of the United Kingdom where you live.
19. Changes to the terms and conditions
The latest version of these terms and conditions is always available on this page. Updates apply to orders placed after the revised terms are published. Orders already accepted remain subject to the terms provided when the contract was formed, unless a change is required by law.
20. Contact details
Store name: Novyska
Address: Słowicza 52, 02-170 Warszawa, Poland
Email: hello@novyska.com
Telephone: +48 732 145 776
Contact form: Click here
Customer Service Hours: Monday–Friday, 09:00 – 17:00 CEST
We usually respond to emails within 1–2 working days.